Question 1

What does Clerx do?

Accepted Answer

Clerx gives your firm one AI intake system for calls, website chat, and SMS. Donna by Clerx, our AI receptionist and intake manager, helps capture, qualify, and respond to new inquiries 24/7, schedule consultations, route conversations when needed, and sync key details into your CRM or practice management system.

Question 2

What are the benefits of using Clerx for my law firm?

Accepted Answer

Clerx helps law firms stay responsive, reduce administrative work, and deliver a more consistent client experience across calls, website chat, and SMS. Firms can respond faster to new inquiries, reduce missed opportunities, improve lead qualification, streamline consultation booking, and keep intake data synced into their existing systems.

Question 3

How is Clerx different from a traditional call center, receptionist service, or generic chatbot?

Accepted Answer

Clerx is built as an AI intake system for law firms, not just a generic answering service or basic chatbot. It supports calls, website chat, and SMS in one workflow, can be tailored to your firm's intake process, and is designed to help capture, qualify, and move prospective clients forward more efficiently.

Question 4

How much does Clerx cost?

Accepted Answer

Pricing depends on the channels, workflows, and volume your firm needs, including calls, website chat, SMS, or bundled plans. Book a free demo to get a tailored recommendation and quote for your firm.

Question 5

What channels does Clerx support?

Accepted Answer

Clerx currently supports calls, website chat, and SMS, giving law firms one unified intake workflow across the main channels where prospective clients reach out.

Question 6

What languages does Clerx support?

Accepted Answer

Clerx supports all major languages spoken in the U.S. and many more, including English, Spanish, Chinese, Vietnamese, Portuguese, French, Korean, Russian, German, Hindi, Japanese, Italian, Polish, Greek, Turkish, Dutch, Romanian, Hungarian, Swedish, Indonesian, Malay, Danish, Finnish, Bulgarian, Slovak, and Norwegian.

Question 7

How does Clerx integrate with my systems?

Accepted Answer

Clerx connects with legal and business tools such as Clio, Filevine, Lawmatics, MyCase, PracticePanther, Docketwise, Monday.com, Calendly, Microsoft 365, Salesforce, HubSpot, and more.

Question 8

Is Clerx secure and compliant?

Accepted Answer

Yes. Clerx follows strict data handling and security practices designed to support legal industry needs. Client communication data across calls, website chat, and SMS is stored securely and access is limited to authorized users.

Frequently Asked Questions

Challenges & Solutions

Implementation & Support

Features & Compatibility

Getting Started

Let Clerx handle the calls so you can focus on the case.

Frequently Asked Questions

What does Clerx do?

What are the benefits of using Clerx for my law firm?

How is Clerx different from a traditional call center, receptionist service, or generic chatbot?

How much does Clerx cost?

How much can I save compared to hiring another receptionist or intake specialist?

Does Clerx work only for law firms?

Challenges & Solutions

What challenges does Clerx help law firms overcome?

Implementation & Support

What kind of law firms use Clerx?

What happens outside business hours?

What if Clerx cannot handle an inquiry?

Can Clerx handle outbound communication too?