Clerx

Frequently Asked Questions

Everything you need to know about Clerx, your 24/7 AI Receptionist for law firms.

What does Clerx do?

Clerx equips your firm with Donna - an AI-powered voice agent that answers calls 24/7. Donna handles inbound calls, qualifies leads, transfers or routes them, schedules consultations, and sends concise call summaries. She also makes outbound calls to follow up with prospects, send reminders, and deliver updates. The result: fewer missed opportunities, faster intake, and more converted clients - without adding staff.

What are the benefits of using Clerx for my law firm?

Clerx helps law firms stop missing leads, reduce administrative overhead, and deliver professional client communication 24/7 - without hiring additional staff. Donna answers every call, qualifies leads, schedules consultations, and sends you instant summaries. Unlike human agents, Donna doesn't take breaks, call in sick, or need ongoing training. Whether you're a solo attorney or a growing firm, Clerx helps you capture more clients, streamline intake, and stay focused on legal work.

How much does Clerx cost?

Clerx offers flexible pricing based on your firm's size and call volume. Plans for solo attorneys start at $499/month, with larger firms scaling up to support thousands of calls. Every plan includes 24/7 coverage, lead qualification, and consultation scheduling. You can view all options clearly on our Pricing page, which also includes a dedicated Pricing FAQs section that covers overages, custom plans, and more.

How much can I save compared to hiring another receptionist or intake specialist?

Hiring a full-time receptionist can cost upwards of $70,000/year when you include salary, benefits, taxes, and time off. With Clerx, most firms spend less than 10% of that - while gaining 24/7 availability, multilingual support, lead tracking, and seamless integration. Many clients save between $2.5k and $25k per month, depending on firm size, while increasing lead conversion.

Challenges & Solutions

What challenges does Clerx help law firms overcome?

  • Missed calls from new clients
  • Time-consuming lead qualification
  • Staff burnout from constant interruptions
  • No after-hours or weekend coverage
  • Difficulty tracking intake performance
  • High cost of hiring, training, and managing admin staff

Donna acts as an AI-powered front desk that scales with your firm, never forgets a step, and works around the clock.

Implementation & Support

What kind of law firms use Clerx?

Clerx is trusted by solo attorneys, boutique firms, and fast-growing practices across a wide range of practice areas. Whether you receive 50 calls a month or 15,000, we tailor Donna to match your intake process, client base, and firm goals.

What happens outside business hours?

Donna doesn't sleep. That means your firm is covered at all times - nights, weekends, and holidays included. She qualifies leads, schedules consultations, and captures every opportunity, even when your office is closed.

What if Donna can't handle a call?

If Donna detects that a caller has an urgent matter or needs human support, she will forward the call to someone at your firm or take a detailed message and flag it as high-priority. We don't use generic human backup agents - your team knows your clients and workflows best.

Can Donna handle outbound calls too?

Yes. Donna can follow up with leads who didn't book, confirm appointments, send court or payment reminders, and more. You stay top of mind - without lifting a finger.

Features & Compatibility

What languages does Clerx support?

Donna supports all major languages spoken in the U.S. - and many more. We currently offer support in: English, Spanish, Chinese, Vietnamese, Portuguese, French, Korean, Russian, German, Hindi, Japanese, Italian, Polish, Greek, Turkish, Dutch, Romanian, Hungarian, Swedish, Indonesian, Malay, Danish, Finnish, Bulgarian, Slovak, and Norwegian.

Need a language not listed? Just let us know - more are on the way.

How does Clerx integrate with my systems?

Clerx connects seamlessly with legal and business tools like Clio, Filevine, Lawmatics, MyCase, PracticePanther, Docketwise, Smokeball, Monday.com, Calendly, Microsoft 365, Salesforce, HubSpot, and more. Donna can automatically log call activity and client interactions into your practice management system - so your records stay up to date without extra work. If your platform isn't supported yet, we'll work with you to make it happen.

Getting Started

What does setup look like?

We customize Donna to match your firm's exact workflows. During onboarding, we train her on your call scripts, scheduling preferences, and lead qualification criteria. We assign a dedicated number with your area code and integrate with your CRM, calendar, or legal software. Most firms go live within just a few days.

What do I need to prepare to get started?

Just tell us how your firm handles client calls, how you qualify leads, what types of cases you take, and how you'd like Donna to handle existing clients and follow-ups. You don't need to create scripts or configure anything - our team will guide you through every step.

Is Clerx secure and compliant?

Yes. Clerx follows strict data handling and security protocols designed to meet legal industry standards. Your call data, transcripts, and client information are stored securely and accessible only to your authorized team.

Want to see Donna in action?

Book a quick call with our team

See how Clerx can support your firm