Meet Donna Website Chat by Clerx

Turn website visitors into qualified leads and scheduled consultations in real time

24/7 website chat for law firms and other service-based businesses
Qualifies leads and books consultations
Syncs every conversation to your CRM or practice management system
Works seamlessly with Clerx calls and SMS intake

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"Donna gives me real peace of mind, all while running 24/7. It's like having a full-time intake team member I can count on, without the overhead."

Denise McGettrick

Founding Attorney at McGettrick Law

Houston, TX

How Donna Website Chat Works - Real Website Intake

Your website chat that behaves like a trained intake specialist

Website Concierge

Greets visitors 24/7 and answers common questions
Captures contact information and inquiry type with structured prompts
Perfectly bilingual in English and Spanish, with support for 35+ languages
Delivers consistent, empathetic responses appropriate for high-trust conversations

Intake and Scheduling

Follows your intake playbooks with dynamic follow-ups
Qualifies leads based on your rules, location, and service criteria
Books paid or free consultations, meetings, or visits directly on your calendar
Sends confirmations and reminders automatically

Sync and Handoff

Pushes contacts, conversations, transcripts, and tasks into your CRM or practice management system
Notifies your team with full context for fast follow-up
Seamless with Clerx calls and SMS intake - phone, web, and text can share one record so customers do not repeat themselves

Why Teams Love Donna Website Chat

See why firms use Donna Website Chat to stay responsive and capture more opportunities

Never miss a website inquiry

Capture opportunities day and night, including weekends and holidays

Reduce admin work

Free up your team while increasing booked consultations

Bilingual by default

English and Spanish included, with additional languages available

Customized for your business

Chat flows, scripts, calendar, and CRM integrations match your processes

Secure by design

Enterprise-grade security and access controls for sensitive customer data

Bundle With Clerx Calls and SMS Intake

Use Donna Website Chat on your website, Clerx on your phones, SMS, or all together

Together

Unified intake across phone, web, and text, shared transcripts and data, one pipeline, higher conversion

Separate

Each product stands alone if you prefer to start with website chat first

Outcome: one continuous customer experience and less manual work for your team

Flexible Scaling

Built to support businesses of all sizes

Clerx adapts to your business's unique needs, no matter the scale.

Solo & Small Teams

A cost-effective receptionist and intake solution that manages high volume and reduces administrative overload

Growing Midsize Teams

Scalable intake support without the cost of additional staff

Larger Organizations

A receptionist and intake solution that streamlines operations and prevents lead loss at scale

Service-Based Businesses

Improved responsiveness, consistency, and ROI from customer communications

FAQ

Which systems does it sync with?

Clerx pushes contacts, conversations, transcripts, and tasks into your CRM or practice management system. We configure the fields you want.

How does scheduling work?

You define availability, buffers, meeting types, and routing rules. Clerx follows them precisely based on your workflow.

Languages supported?

English and Spanish included, with support for many additional languages.

Security and compliance?

Encryption in transit and at rest, role-based access, audit logs, and configurable retention.

Can it collect payment for paid consultations?

Yes. Clerx can quote fees, collect payment, and place the consultation on your calendar.

Let Clerx handle the conversations so you can focus on what matters most.

Trusted by law firms and other service-based businesses to capture more leads and convert more customers.

Book a Live Demo