Clerx
iPhone
Donna

Donna

AI Receptionist

Meet Donna SMS Chat by Clerx

Turn text messages into qualified leads and scheduled consultations in real time

  • 24/7 SMS communication for law firms and other service-based businesses
  • Qualifies leads and books consultations
  • Syncs every conversation to your CRM or practice management system
  • Works seamlessly with Clerx calls and website chat intake

"Donna gives me peace of mind because prospective clients can text us any time and still get a fast, professional response. It feels like having a full-time intake team member without the overhead."

Denise McGettrick

Founding Attorney at McGettrick Law

Houston, TX

DM

How Donna SMS Chat Works - Real SMS Intake

Your SMS workflow that behaves like a trained intake specialist

SMS Concierge

  • Responds to inbound text messages 24/7
  • Answers common questions and keeps conversations moving
  • Perfectly bilingual in English and Spanish, with support for 35+ languages
  • Delivers consistent, empathetic responses appropriate for high-trust conversations

Intake and Scheduling

  • Follows your intake playbooks with dynamic follow-ups
  • Qualifies leads based on your rules, location, and service criteria
  • Books paid or free consultations, meetings, or visits directly on your calendar
  • Sends confirmations and reminders automatically

Sync and Handoff

  • Pushes contacts, conversations, transcripts, and tasks into your CRM or practice management system
  • Notifies your team with full context for fast follow-up
  • Seamless with Clerx calls and website chat intake - phone, web, and text can share one record so customers do not repeat themselves

Why Teams Love Donna SMS Chat

See why firms use Donna SMS Chat to stay responsive and capture more opportunities

Never miss a text inquiry

Capture opportunities day and night, including weekends and holidays

Reduce admin work

Free up your team while increasing booked consultations

Bilingual by default

English and Spanish included, with additional languages available

Customized for your business

Message flows, scripts, calendar, and CRM integrations match your processes

Secure by design

Enterprise-grade security and access controls for sensitive customer data

Bundle With Clerx Calls and Website Chat Intake

Use Donna SMS Chat on text, Clerx on your phones, website, or all together

Together

Unified intake across phone, web, and text, shared transcripts and data, one pipeline, higher conversion

Separate

Each product stands alone if you prefer to start with SMS first

Outcome: one continuous customer experience and less manual work for your team

Flexible Scaling

Built to support businesses of all sizes

Clerx adapts to your business's unique needs, no matter the scale.

Solo & Small Teams

A cost-effective intake solution that manages volume and reduces administrative overload

Growing Midsize Teams

Scalable intake support without the cost of additional staff

Larger Organizations

An intake solution that streamlines operations and prevents lead loss at scale

Service-Based Businesses

Improved responsiveness, consistency, and ROI from customer communications

FAQ

Which systems does it sync with?

Clerx pushes contacts, conversations, transcripts, and tasks into your CRM or practice management system. We configure the fields you want.

How does scheduling work?

You define availability, buffers, meeting types, and routing rules. Clerx follows them precisely based on your workflow.

Languages supported?

English and Spanish included, with support for many additional languages.

Security and compliance?

Encryption in transit and at rest, role-based access, audit logs, and configurable retention.

Can it collect payment for paid consultations?

Yes. Clerx can quote fees, collect payment, and place the consultation on your calendar.

Can it work together with calls and website chat?

Yes. Donna SMS Chat can work as a standalone product or as part of a unified intake workflow with Clerx calls and website chat intake.

Let Clerx handle the conversations so you can focus on what matters most.

Trusted by law firms and other service-based businesses to capture more leads and convert more customers.

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